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Textile Cleaning and Protection, is committed to implementing the
highest standards to safeguard our customers' personal and private
information.
Textile Cleaning and Protection, like any other company or business
in service in Australia, is bound by the National Privacy Principles
as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment
(Private Sector) Act 2000.
Textile Cleaning and Protection collection, the use and disclosure
of personal information is set out below:
What Personal Information does Textile Cleaning and Protection collect
and why?
Textile Cleaning and Protection collects personal information about
you in order to provide you with our home cleaning and protection
services and information you request from us.
The personal information you provide to Textile Cleaning and Protection
will enhance the products and services that Textile Cleaning and
Protection offer you. The type of personal information we collect
may include your name, address, telephone numbers, and personal
preferences. This information permits us to issue accurate bills
and also helps us to deliver reminders of our services to suit your
needs.
How Textile Cleaning and Protection may use your Personal Information
The personal information you provide Textile Cleaning and Protection
may be used for a number of purposes in association with our business
operations, which include:
- processing your booking;
- Accepting credit from you;
- providing you with products and/or services requested;
- billing you or administering your account;
- dealing with requests, enquiries or complaints and any other customer
- related behavior;
- carrying out market and any product examination and marketing our
products and services;
contacting you about Textile Cleaning and Protections products and
services;
registering your details or offering you loyalty rewards, discounts
or other benefits and fulfilling any requests or requirements you
may have related to our related products and services; and
carrying out any activity in connection with a legal, governmental
or regulatory requirement on us or in connection with legal proceedings,
crime or fraud prevention, detection or prosecution.
We may also use your personal information associated to the above
described which would be logically expected by you. For example,
we may use your personal information to inform you about features
of our cleaning and protection services or conducting analysis in
order to provide better service to you. To opt-out of receiving
certain Textile Cleaning and Protection marketing materials, please
contact Textile Cleaning and Protection on 02) 9564 5044.
Please note that Textile Cleaning and Protection will still need
to send you essential information about your account or changes
to your service should you remain a customer of Textile Cleaning
and Protection.
Textile Cleaning and Protection will not use any of your personal
information for purposes other than explained above unless we have
your consent or there are specified law enforcement or public health
and safety reasons that require us to do so.
Giving out your Personal Information
Textile Cleaning and Protection may disclose or receive personal
information or documents about you to/from:
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credit providers or credit reporting agencies for the purposes permitted
under the Privacy Act;
- law enforcement agencies to assist in the prevention of criminal activities
or any lawful acts that require us to do so in a lawful manner;
Unless you authorize us to, we will not reveal your personal information
to third parties, other than those who have contracted with Textile
Cleaning and Protection to keep the information confidential, or
who are subject to obligations to protect your personal information.
Security of your Personal Information
We will take sensible steps to ensure that the personal information
we collect from you, use or disclose is accurate, complete, up-to-date
and stored in a secure environment protected from unauthorised access,
modification or disclosure to anyone outside out related business.
You can access your Personal Information Upon your request by contacting
Textile Cleaning and Protection on 02) 9564 5044 We take
reasonable steps to let you know, generally, what sort of personal
information we hold, for what purposes and how we collect your personal
information.
Upon your request, Textile Cleaning and Protection will provide
access to your personal information we hold, except in certain prescribed
circumstances, including emergency situations, specified business
imperatives and law enforcement interests.
How to contact us
If you have any queries or concerns, please contact Textile Cleaning
and Protection by phoning 02) 9564 5044.
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Privacy Policy